U.S. Acquired extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. When applying for this type of position, yourobjective statement should briefly but clearly highlight your career skills. Accurately completed all guest requests and inquiries in a prompt and courteous manner. Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Liaisoned between conference room concierge and physical security team once guests and clients have completed the check-in process. Answered the department telephone calls within 2 rings, using correct salutations and telephone etiquette. Maintaining the cleanliness of the lobby, front entrance, including minimal snow removal. If you don’t have the right skills listed, the chance for you to land that job will grow very thin. For the competent concierge market, you first need to include all the basic points in your resume and then look deeper into the mentioned skills. Utilized the appropriate computer systems to update, verify & monitor resident/guest request & activities. Objective : Multilingual/multicultural Junior Concierge, result oriented, and excellent in guest services. 7,599,930 B1; 7,827,125 and 7,836,060 Developed and maintained resources to ensure that hotel guests receive up-to-date information on a broad variety of activities and events. The resume begins with a well-written summary statement that provides an overview of the candidate’s potential value to a company. Maintaining a professional demeanor and professional appearance at all times while on duty and in uniform. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. Reviewed insurance policy terms to determine whether a particular loss is covered by insurance. Maintains inventory and stock of supplies, brochures, and collateral for concierge desks. Enhancing resident services and providing up to date information in a more efficient and timely manner. Managing administration request from residents assigning/activation of key fob entry and parking. Your job description is the first touchpoint between your company and your new hire. You may want to tailor it to fit a specific job description. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Performing other job-related duties as assigned, including hotel operator, retail customer service, event coordination, and related support services. Assisting approximately 500 guests weekly with all of their needs including shows, tours, hotel stay packages, dinner and spa reservations. Communicated all learning and performance objectives, schedules and training assessments to upper management. Concierge /Administrative assistant for independent retirement living. Things to put on your resume Specific skills to mention Research what it takes to become a concierge. For best results, keep the overall structure and organization of this outline, then customize it with the job duties and requirements specific to your open position. Accurately entering reservations into required computer systems according to policy. Concierges are often the face of your hotel, so make sure your next hire is a good one. A Concierge assists customers in various establishments such as apartments, hotels, and office buildings. Summary : Goal-oriented Head Concierge, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Answering the telephone, providing information, forwarding calls and taking messages when necessary. Liaising with building management and emergency response teams concerning emergencies. Answering incoming calls and routing calls to appropriate personnel, recording messages and delivering to appropriate personnel, researching and responding to routine inquiries. Greeting all visitor and employees and perform general office duties for the executive departments such as word-processing, copying, scanning, faxing, report generation, and filing. Knows all essential aspects of our resort or hotel operations. Responded to complaints and found the appropriate solution. Performing support for all departments including extensive clerical duties including filling out paperwork, assisting in answering and directing phone calls, making phone calls, and taking and distributing messages appropriately and did extensive computer work. Supervise and motivates staff to increase productivity. Provided information about local features such as shopping, dining, nightlife, and recreational destinations. Concierge Service Picked up and delivered items, and ran errands for guests/management. Checked to ensure that appropriate changes were made to resolve customers' problems. Ensuring the lobby, entryways, and the front desk is clean and organized at all times. Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports. Determined the charges for services requested, collected deposits or payments, or arranged for billing. Became familiar with guest names and acknowledges them with their name. View All Security And Risk Management Resumes. Ensuring the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. Arranging guided tours and other special activities for residents and/or their guests. Acquiring event tickets for residents, which could involve making reservations or payment under a resident's name. Adhering to the residential Standard Operating Procedures. To avoid running into this obstacle, make sure to always spell words correctly in your document. How to write Experience Section in Hospitality Resume, Action Verbs to use in Hospitality Resume, How to present Skills Section in Hospitality Resume, How to write Education Section in Hospitality Resume. Employers prefer those possessing these skills – multilingual skills, excellent communication skills, ability to multitask, aptitude in resolving issues, a polite and confident nature; and lots of patience. Received callers at establishment determine nature of business and directed callers to destination. Utilizes all relevant information to effectively influence member engagement. upon request from hotel guests. Able to function well as an independent worker or in coordination with hotel staff and management. Answering queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions. Concierge Job Description Sample | Monster.com. [Intro paragraph] Job postings that garner the most attention often take the next 2-3 sentences to introduce their business to prospective hires. Also, convey the value they would benefit if you are granted the job. The goal is to contribute to an o… Summary : Front Desk Concierge with 10 plus years experience in retail, financial, government and senior citizen assisted living environments. Posted: (5 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. Accommodated residents/guest by scheduling transportation needs & provided information on places of interest. Highly proficient and self-motivated with specialized knowledge in communication, sales, customer service, and team leadership. Everything that goes into creating a perfect resume can take hours, days, even weeks. 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